Items purchased Online and from physical outlets:
Obscura Designs will refund any unworn or defective merchandise within 14 days of receiving your purchase based on the original method of payment. Any return requests received after this deadline will automatically be refused. All requests forwarded after the 14 day deadline will be refused.
- All sales of products labeled SALE are final. No refunds or exchanges will be issued.
- All sales of products purchased online using DISCOUNT CODES are regarded as SALE items and are final. No refunds or exchanges will be issued.
- Packages returned without our consent will be refused.
- Please return scarves and any Obscura products in the original packaging. Merchandise must be unworn, unaltered and free of any damage. Original tags must remain attached. Merchandise must not be wrinkled and folded as sent.
- Shipping charges and sales tax on shipping charges are not refundable. Refunds are credited to the same form of payment originally used for purchase.
- We do not absorb Return Shipping Fees. Please ship back merchandise using your carrier of choice.
- We do not process straight exchanges. If you are interested in another style you will need to place a new online order.
For additional information or if you have any questions, please contact us at firstname.lastname@example.org